Process Mapping and Process Improvement

 "The whole course was extremely valuable. Thanks again for offering this training.
It has already changed how I think about managing a program/process.
I couldn't recommend this course highly enough."
2011 participant

Process mapping can be an extremely powerful diagnostic tool for your organization. By analyzing processes you will not only find process issues, but also uncover structural problems, poor controls, and people issues. You will learn to tap into employee frustration to fix processes and get to the root cause of quality and timeliness issues.

Moving to a process-focused organization requires both a skill set and a mind-set. Process mapping will give you the skills you need to enact real process improvement within your organization. In addition to learning specific skills, you will be coached in leading and facilitating the mind-set that will launch your organization to the next level of performance. You will also learn how to select, organize, and facilitate process improvement efforts in your own organization, as well as learn the eight major barriers to process improvement and effective strategies for overcoming these barriers.

Learning Outcomes of this Not For Credit Course

  • Practice and construct a variety of process maps
  • Identify broken processes through 16 telltale symptoms
  • Evaluate current process capability
  • Turn staff frustration into ideas to improve processes, people and systems
  • Error proof steps to eliminate quality issues

Who Should Attend?

  • Business Analysts
  • Supervisors
  • Department heads
  • Managers
  • Chief Operating Officers
  • Project Managers
  • Process Analysts
  • Administrative staff
  • Consultants

Date & Time:
September 24-25, 2012 or
September 26-27, 2012 or
April 23-24, 2013

Location: Enterprise Square (10230 Jasper Avenue, Edmonton, AB)

Instructor: Dan Madison

Cost: $900.00 plus GST

Note: This course is not for credit

Register

Click here to register if you are a Government of Alberta employee

Click here to register if you are NOT a Government of Alberta employee